Privacy Policy

Extra Touch Upholstery, Inc. ("Extra Touch," "we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, share, and protect information when you visit extratouchreno.com (the "Site"), request a quote, schedule a consultation, or otherwise interact with our business.

By using the Site, you consent to the practices described in this Policy. If you do not agree with this Policy, please do not use the Site or our services.

1. Information We Collect

1.1 Information You Provide Directly

We collect information you voluntarily submit to us through our forms, email, phone calls, and in-person consultations, including:

• Identity information — first name, last name, business name (if applicable)
• Contact information — phone number, email address, mailing or service address
• Project details — descriptions of furniture, fabric preferences, dimensions, photos, timeline, budget
• Communications — messages, notes, and correspondence you send to us
• Payment information — collected at the time of contracted work, processed through our payment provider (we do not store full credit card numbers on our systems)

1.2 Information Collected Automatically

When you visit the Site, certain information is collected automatically through standard web technologies:

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages viewed, links clicked, and time spent on each page
• Referring website or search query
• Date and time of access

This information is used in aggregate to understand how the Site is being used and to detect security issues. We do not use it to identify you personally.

1.3 Information from Third Parties

If you contact us through social media, leave a public review on Google, or are referred to us by an existing client, the relevant platform or referrer may share basic contact information with us. We treat this information under the same standards described here.

2. How We Use Your Information

We use the information we collect for the following purposes:

• Service delivery — to respond to your inquiry, prepare estimates, schedule consultations, coordinate pickup and delivery, perform contracted work, and complete payment
• Communication — to send confirmations, project updates, invoices, and (only with your consent) occasional service updates
• Customer support — to address questions, concerns, or requests for follow-up
• Quality and improvement — to understand how customers use our Site and services so we can improve them
• Legal and safety — to comply with applicable laws, respond to lawful requests from authorities, and protect our rights, property, and safety

3. How We Share Your Information

We do not sell, rent, trade, or otherwise commercialize your personal information.

We share information only in these limited circumstances:

3.1 Service Providers

We share information with third-party vendors who help us operate our business. Each of these providers is bound by confidentiality obligations and may only use your information to provide services to us:

• Email infrastructure — Zoho Mail for inbox and outbound email
• Web hosting — our hosting provider for the Site
• Payment processing — for processing customer payments
• Analytics — to understand aggregate Site usage

3.2 Legal Requirements

We may disclose information if required by law, court order, or government request, or if we believe in good faith that disclosure is necessary to comply with legal obligations, protect our rights, or prevent harm.

3.3 Business Transfers

If Extra Touch is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

4. Cookies and Tracking Technologies

The Site uses minimal cookies and similar technologies:

• Essential cookies — required for basic Site functionality and security
• Preference cookies — remember your accessibility-widget choices so they persist between visits
• Analytics cookies — help us understand aggregate traffic patterns; these are anonymized

You can disable cookies at any time through your browser settings. Disabling cookies will not prevent you from contacting us or browsing the Site, but some convenience features may not work as expected.

5. Children's Privacy

The Site is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If you believe a child has provided information through our Site, please contact us and we will delete that information.

6. Data Security

We take reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, alteration, disclosure, or destruction. These include encrypted transmission (HTTPS) for all form submissions, restricted internal access to customer records, and routine review of our security practices.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we work to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain personal information only as long as needed for the purposes described in this Policy and as required by law. Typical retention periods:

• Quote requests with no follow-up — 24 months
• Customer project records (invoices, project files) — 7 years (Nevada tax and contractor record retention requirements)
• Marketing communications opt-in records — until you unsubscribe
• Analytics aggregates — up to 26 months

8. Your Privacy Rights

Depending on where you live, you may have specific rights regarding your personal information:

• Right to know — request a copy of the personal information we hold about you
• Right to correct — ask us to fix inaccurate or incomplete information
• Right to delete — request that we delete your personal information, subject to legal retention requirements
• Right to opt out — opt out of marketing communications at any time
• Right to non-discrimination — exercise these rights without receiving worse service

To exercise any of these rights, contact us using the information below. We will respond within 30 days. We may need to verify your identity before fulfilling certain requests.

California Residents (CCPA/CPRA)

California residents have specific rights under the California Consumer Privacy Act and California Privacy Rights Act, including the rights described above. We do not sell personal information as defined under California law.

Nevada Residents

Under Nevada law, you may submit a verified request directing us not to sell certain personal information. As noted, we do not sell personal information, but you may submit a request to confirm this in writing.

9. Third-Party Links

The Site may contain links to third-party websites (e.g., Facebook, Google Reviews, fabric supplier sites). We are not responsible for the privacy practices of those sites. We encourage you to read the privacy policies of any third-party sites you visit.

10. International Visitors

Extra Touch operates from Reno, Nevada, USA. If you access the Site from outside the United States, your information may be transferred to, stored in, and processed in the United States. By using the Site, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Policy from time to time. When we make material changes, we will revise the "Last updated" date at the top of this page and, where appropriate, provide additional notice (such as a banner on the Site). Continued use of the Site after changes constitutes acceptance of the updated Policy.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact us: